Introduction
Fulcrum HQ is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit fulcrumhq.co or use our services.
Fulcrum HQ, 18510 NW 22nd Place, Miami, FL 33056. Email info@thefulcrumadvisorygroup.com. Phone 786-786-9049.
Information We Collect
We may collect the following types of personal information through our website:
- Name
- Email address
- Phone number
- Business information, if you provide it
- What you want to discuss, and the day and time you book
- Any other information you voluntarily provide
The contact form collects your name, email, phone, and message. A discovery booking opened from this website is completed on discovery.fulcrumhq.co, which collects your name, email, phone, what you want to discuss, whether you opt in to texts, and the day and time you book.
We may also collect non-personal information such as IP addresses, browser type, and usage data through cookies and analytics tools.
How We Use Your Information
We use your information to:
- Respond to your inquiries and provide requested services
- Schedule discovery calls and manage client relationships
- Prepare for a GoHighLevel setup, snapshot, implementation, or support engagement
- Improve our website and services
- Comply with legal and regulatory obligations
A booking is saved in our GoHighLevel account as a contact, an appointment, and an opportunity. We will not use your information for purposes other than those stated without your explicit consent. We do not sell it.
Data Collection via Contact Form
When you submit information through our contact form, we collect only the data necessary to respond to your inquiry. Submission of your information is voluntary, and you may request deletion or correction of your data at any time.
Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information collected and the context in which we collect it. Typically, we process your data to fulfill a contract, comply with legal obligations, or with your consent.
Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your information with:
- Service providers who assist in operating our website and services, including hosting, email, and GoHighLevel
- Legal or regulatory authorities if required by law
- Third parties with your explicit consent
Those providers process information only so the site, the booking, and the engagement can function.
Data Security
We implement industry-standard security measures, including HTTPS encryption, secure servers, and restricted access, to protect your information from unauthorized access, alteration, or disclosure.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate the site, remember your cookie choice, and understand how the site is used. When you first visit, you can allow cookies, allow only those necessary to run the site, or deny non-essential cookies. You may also disable cookies through your browser settings.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for data processing
- Object to or restrict certain types of data processing
- Request a copy of your data
To exercise your rights, contact us at info@thefulcrumadvisorygroup.com. We keep inquiry details for as long as we need them to handle the conversation and any engagement that follows.
Children’s Privacy
We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Messaging Terms and Conditions
Fulcrum HQ respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
Data Collection
We collect your name, email address, and mobile phone number when you sign up for SMS updates. The information is collected via the website contact form, email, or the discovery booking page.
Data Usage
We use your data solely for sending messages that may vary and could include appointment reminders, booking confirmations, important updates, and service notifications related to GoHighLevel setup, implementation, and support.
Data Security
We protect your data with secure storage measures to prevent unauthorized access.
Data Retention
We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
Message and data rates may apply.
Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.
Contact Fulcrum HQ at 786-786-9049 or via email at info@thefulcrumadvisorygroup.com for HELP or to STOP receiving messages.
Opt-Out
You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to info@thefulcrumadvisorygroup.com or 786-786-9049. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.
Non-Sharing Clause
We do not share your data with third parties for marketing purposes. Fulcrum HQ will not sell, rent, or share the collected mobile numbers. All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at 786-786-9049 or via email at info@thefulcrumadvisorygroup.com. These terms sit alongside our Terms and Conditions.